FAQs

What products do you offer?

We specialize in custom embroidered, woven, and printed patches, soft and hard enamel lapel pins, and die-struck or color-filled challenge coins. We also offer limited collectible accessories depending on your needs. Each product is crafted with quality, precision, and care.

Can I order a custom design even if I don’t have artwork?

Absolutely. Whether you have a full design, a rough sketch, or just a theme, we’ll work with you to bring your vision to life. We offer in-house design services and will send you a digital proof for approval before production.

What is your minimum order quantity (MOQ)?

MOQ varies by product type, but in general, our minimum is 100 pieces. Larger orders typically benefit from lower per-unit pricing.

How long does production take?

Turnaround times vary depending on the product, design complexity, and quantity, but typical production time is 3-4 weeks. Shipping adds an additional 3–5 business days. Rush services may be available upon request.

Can I get a free quote?

Absolutely! Head to our Quote Request Form and provide as much detail as possible — size, quantity, product type, event date, and any design ideas. We'll respond promptly with pricing and options tailored to your needs.

Do you offer samples or pre-production proofs?

Yes. For larger or complex orders, we can provide digital proofs and, when requested, a physical sample for approval before full production begins. Sample fees may apply depending on the product and timeline.

Do you accept custom invoices and multiple payment methods?

Yes. We offer flexible invoicing and accept most major payment methods, including credit/debit cards, PayPal, and ACH. If you're a council, lodge, or other organization needing a custom invoice or PO-based payment, we can accommodate that as well.

Can I reorder a past design?

Yes! Once we've produced your design, reorders are easy — just let us know your previous order number or provide the design reference, and we’ll get it moving.